![]() ![]() All claims must be made within 7 days of receipt. We will ask for photos to determine the best course of action. We will attempt to repair the defect/damage or arrange an exchange. If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at 424.999.4626. Gift Card: Refunds will be issued as a company check and mailed to you within 30 days of the item being received in our warehouse. ![]() Refunds will be processed depending on the original method of payment:Ĭredit Card or PayPal: Refunds will be credited to the credit card or account used on the original purchase within 30 days of the item being received in our warehouse.Ĭash or Check: Refunds will be issued as a company check and mailed to you within 30 days of the item being received in our warehouse. Please allow up to 30 days from the date that Z Gallerie has received your return for the refund to be processed. ![]() The returned item will be inspected and approved for refunds. Refunds will be processed when the item has been received in our warehouse. Mail your package to: Z Gallerie Attn: Return Center 1855 West 139th Street Gardena, CA 90249 Refunds Online Orders cannot be returned in the stores. It will take up to 30 days from the date that Z Gallerie has received your return for your exchange or refund to be processed. We recommend items are returned using a tracked postal service or with postal insurance. Z Gallerie does not hold any responsibility for missing parcels. Packages must be returned prepaid at the customer’s expense. Complete the required information on the Return/Exchange Form located on the back of the original packaging invoice and include it in the package. Pack and seal your return securely in the original package if possible. Once the return/exchange is approved, the product needs to be returned within 14 days to our warehouse. Custom Art, Custom Window Panels, and Custom Bedding are not returnable. Non-Furniture products are eligible for an exchange or refund within 14 days of receipt. To process a non-furniture return or exchange, please email or call 424.999.4626, and include your order number, item to be returned/exchanged, and reason for the return/exchange. Delivery fees and oversize fees are non-refundable. Furniture cannot be returned to any Z Gallerie store location. Stocked Furniture can be returned or exchanged within 14 days of receipt, and a 25% restocking fee will be charged on all furniture returns. To process a furniture return or exchange, please email or call 424.999.4626, and include your order number, item to be returned/exchanged, and reason for the return/exchange. Items purchased at Z Gallerie Outlet stores or Warehouse Sales Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.) Non-Returnable MerchandiseĬustom order items, including Furniture, Art, Window Panels and BeddingĬlearance Items (products with prices ending in $.X7) Any purchases made online from November 1st, 2023 through December 25th, 2023 can be returned through January 14th, 2024. ![]()
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